Our Masterpiece process is as follows:

  1. Customer submits request in writing using the webform below.
  2. Phillips Design consultants verify all necessary details of the request with the customer and various suppliers.
  3. Phillips Design will determine manufacturing cost and feasibility with the requested alternate materials, and deliver a price quote and anticipated lead time to the customer for the bespoke product configuration.
  4. Customer accepts the time and cost terms of the proposal, and submits payment.
  5. Upon receipt of payment, the procurement and manufacturing processes will begin, and a target delivery date will be established and communicated to the customer.

Agreement

Here are some examples of special requests that we can accommodate:

  • Upholstery that we offer, in the manufacturer's colors that we do not offer
  • Your own upholstery (minimum performance and/or other requirements may apply)
  • Different colors or variants of leather available from our leather supplier
  • Your own leather (minimum performance and/or other requirements may apply)
  • Your choice of contrasting stitching colors in leather upholstery
  • Colors of DuPont Corian solid surface that we do not offer as standard
  • Solid surface colors and designs from other solid surface manufacturers
  • Different wood species from what we offer as standard
  • Stain colors on wood species
  • Different aluminum metal finishes (currently limited to paint colors only; anodized finishes and plating not yet available)
  • Exotic crossover components (foil inductors, ultra-premium caps, etc.)
  • Exotic internal speaker wiring

If we cannot accommodate your request, we will give you a good reason why, which may include technical feasibility, material availability, tooling investment requirements, and etc. Here are some examples of requests which we will not be able to accommodate:

  • Different speaker drivers
  • Different crossover points or different crossover component values
  • Radically different materials or other design aspects that would require substantial product or manufacturing process re-engineering (such as wood or quartz vs. solid surface, different enclosure materials, different conic reflector materials, etc.)

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