Our Masterpiece process is as follows:
- Customer submits request in writing using the webform below.
- Phillips Design consultants verify all necessary details of the request with the customer and various suppliers.
- Phillips Design will determine manufacturing cost and feasibility with the requested alternate materials, and deliver a price quote and anticipated lead time to the customer for the bespoke product configuration.
- Customer accepts the time and cost terms of the proposal, and submits payment.
- Upon receipt of payment, the procurement and manufacturing processes will begin, and a target delivery date will be established and communicated to the customer.
Here are some examples of special requests that we can accommodate:
- Upholstery that we offer, in the manufacturer's colors that we do not offer
- Your own upholstery (minimum performance and/or other requirements may apply)
- Different colors or variants of leather available from our leather supplier
- Your own leather (minimum performance and/or other requirements may apply)
- Your choice of contrasting stitching colors in leather upholstery
- Colors of DuPont Corian solid surface that we do not offer as standard
- Solid surface colors and designs from other solid surface manufacturers
- Different wood species from what we offer as standard
- Stain colors on wood species
- Different aluminum metal finishes (currently limited to paint colors only; anodized finishes and plating not yet available)
- A pair of speakers in which each speaker is finished differently (two different upholsteries, two different woods/solid surfaces, different legs, etc.)
- Exotic crossover components (foil inductors, ultra-premium caps, etc.)
- Exotic internal speaker wiring
If we cannot accommodate your request, we will give you a good reason why, which may include technical feasibility, material availability, tooling investment requirements, and etc. Here are some examples of requests which we will not be able to accommodate:
- Different speaker drivers
- Different crossover points or different crossover component values
- Radically different materials or other design aspects that would require substantial product or manufacturing process re-engineering (such as wood or quartz vs. solid surface, different enclosure materials, different conic reflector materials, etc.)